Providing market leading IT support in Gibraltar
We have carefully designed three levels of flexible business IT support packages to strategically support all types and sizes of business.
Quick response times coupled with efficiency
As one of the top IT support companies in Gibraltar, we totally understand that customers want their support tickets resolved as quickly as possible with minimal impact to their business.
That said, speed is one of the most important KPIs of any Gibraltar based IT support provider, which is why our Service Desk averages responding to all our support calls/tickets in under 15 minutes. This sets our support service apart from other IT Support providers who simply do not have the Service Desk resources to provide this timeframe.
Flexible IT support contracts to meet business needs
Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT Support team, our specialist service desk can deliver expert fast and reliable IT Support services tailored to your business requirements.
The IT Lab provide IT professional services including a range of flexible IT Support contracts to support your business needs whether you are working from the office or your entire workforce is now working remotely outside of normal office hours.
Benefits of our IT support services that Gibraltar businesses need
- Access our Service Desk around the clock - Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 9.00am – 6.00pm Monday to Friday.
However our contract hours are flexible and the Service Desk is equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of IT support.
- An Account Manager to strategically guide you - Each business IT support client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.
These help to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that Gibraltar companies need.
- Strict service levels and IT Security best practise - Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer.
All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management.
Business IT Support for all sizes and types of business
We are the leading IT Support company in Gibraltar. Our IT Support services and solutions provide a wealth of business benefits for companies of all sizes.
We have provided IT support in Gibraltar for companies across multiple verticals, including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.
A seamless and efficient onboarding process
Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services.
If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.
A strategic approach to IT that’s future-proofed
To help strategically guide our clients, each client is assigned a technical Account Manager.
Our Account Managers are experienced in providing the high quality IT Support that Gibraltar companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.
Significantly reduce your IT overheads
In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies.
By outsourcing your business IT, you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.
Harness the experience of a team of IT specialists
The IT Lab is a leading Gibraltar IT support company. Our large team of Support Engineers are experts at providing business IT Support in Gibraltar.
They are Microsoft/Veeam & Sophos certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues and they’ll always use best practice methods.
Increase efficiency whilst decreasing risk
If you are looking to switch to a new Gibraltar IT Support company, our IT Consultants have an extensive level of IT expertise across the leading vendors.
They can quickly implement solutions a lot faster than any in-house IT Support team. As a top IT support company in Gibraltar we understand how important effective IT services are to business.
